Credit Suisse - Welcome to MyDesk (2024)

Supported Windows Operating Systems:

Windows 10 and 11 on x86/x64 hardware. Please ensure you have the latest operating system security and updates installed.

Note: S mode is not supported

Supported windows Browsers:

Microsoft Edge and Google Chrome.

For a visual guide in setting up MyDesk on Windows follow the video here (this link will open in a new tab).

To verify the version of Citrix Workspace App you have installed follow the steps outlined below:

1. On Windows open windows Settings then navigate to Apps, Apps & Features, scroll down and click on Citrix Workspace App to find the version.

1. Smartcard middleware - download and install either the 64-bit driver or the 32-bit driver

2. Smartcard readers - there are two types of readers supported by Credit Suisse. For both there is no need to install drivers

   Small foldable USB Smart Card Reader (SCR 3500)

   

   Desk mounted Omnikey Smart Card Reader (HID Omnikey 3121)

   

   
   

Skype For Business Optimisation

To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP optimisation capabilities you may download the plugin from here and follow the instructions to install the latest version on your home PC / Mac.

Zoom Optimisation for CS VDI users

Download Zoom VDI plugin here. Please review the knowledge base article KB0106975 in the Tech Store which can be accessed through your CS Desktop.

Microsoft Teams Optimisation

Teams optimisation is now supported within the Citrix Workspace App. MyDesk Standard users should update to the version on this landing page.

Supported Mac Operating Systems:

Supported Mac Browsers:

Safari, Mozilla Firefox and Google Chrome

For a visual guide in setting up MyDesk on Mac follow the video here (this link will open in a new tab).

To verify the Citrix client version you have installed, navigate to Finder -> Applications, highlight Citrix Workspace App and select File -> Get Info. Make a note of the version information to compare with the latest version available from the download link.

Please contact End User Support Services for technical issues.

Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

Android

iPhone

Skype For Business Optimisation

To improve Skype For Business audio/video performance please review the knowledge base article KB0064087 in the Tech Store which can be accessed through your CS Desktop. If your CS Desktop supports RTOP capabilities you may download the plugin from here and follow the instructions to install it on your home PC / Mac

Zoom Optimisation for CS VDI users

Download Zoom VDI plugin here. Please review the knowledge base article KB0106975 in the Tech Store which can be accessed through your CS Desktop.

Microsoft Teams Optimisation

Teams optimisation is now supported within the Citrix Workspace App. MyDesk Standard users should update to the version on this landing page.

Supported iOS Versions:

Minimum iPadOS version (latest version of iPadOS 15, 16 or 17)

Supported Browsers:

Safari

Note: Physical smart cards are not supported. You must use an RSA token or the RSA mobile app.

To install Citrix Workspace App click on the App Store link below:

Physical smart cards are not supported on Mac, therefor you must use a physical or mobile RSA SecurID Token.

You will receive a welcome email with setup instructions. Follow the steps outlined below to download and install the app on your Android or iPhone device.

Android

iPhone